Director of
Product Design
(Seller Financing)

About the Role

• The Director of Product Design Seller Financing, will be a core member of
  the leadership team responsible for delivering a best-in-class customer
  experience for Coupang’s FinTech offerings. This role will also focus on
  seller financing UX, leading a design team to enhance seller growth and
  experiences globally.

• Define the Design UX vision & strategy for Coupang’s Seller Finance
  business.
• Work closely with a variety of stakeholders (executives, product,
  engineering, risk, business operations and legal/compliance) to create
  alignment and drive prioritization in order to provide a “Wow” experience
  to our customers.
• Lead a small design team focused on seller financing growth and
  reimagining end-to-end experiences for Coupang sellers globally.
• Work closely with product and engineering partners to define and drive
  strategy and roadmap.
• Oversee the design and implementation of user experiences across
  multiple platforms, including web, PWA (M-web), iOS, and Android
  applications.
• Guide the team with hands-on work and design leadership while
  collaborating with other leaders.
• Execute all stages of product design from concept to execution, with the
  willingness and ability to be hands-on as needed. This includes creating
  mocks, wireframes, prototypes, design specifications, presentations,
  processes, and framework.
• Manage customer research activities across a variety of channels to better
  understand customer needs/preferences and their experience with our
  products.
• Implement innovative solutions to streamline processes and resolve
  customer issues efficiently.
• Recruit, interview and hire best in class designers, and actively raise the
  bar as we rapidly scale.
• Introduce ways to integrate design thinking into the overall process and
  culture.
• Be an active mentor and a leader, including leadership of design critiques,
  reviews, and planning.

• Successful track record: 10+ years of experience delivering high quality
  designs and 3+ years of managerial experience.
• Track record of managing high performing product design teams working
  in an agile environment with a rapid iteration cadence.
• An outstanding portfolio, showcasing a foundation of UX design/
  interaction design/product design including user research.
• Track record of using data and quantitative research methodologies to
  inform decision making across the entire product design process/lifecycle.
• Strong understanding of user research methodologies, usability principles,
  and data analysis techniques.
• Excellent communication skills to inspire the team, provide clear direction
  and drive alignment.
• Proficiency in design tools such as Figma, Adobe Creative Suite, and
  prototyping software.
• Excellent Korean written and verbal communication.

• Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical
  experience.
• Understanding of the complexities of a marketplace/consumer platform
  model is preferred.
• Domain experience in consumer or merchant lending preferred.
• Business level English written and verbal communication