Sr. Service Event

Planner

[ASML Cymer] Sr. Service Event Planner 

Job Description

As the Service Event Planner you will create planned service events
to maintain and upgrade customers lasers in Korea.  You will be
responsible for ensuring the scope of work, parts availability and
event timing align to result in seamless and well executed scanner
laser service events

The Service Event Planner will create, manage and close all service
events . This planner will work with local Field Service Engineers,
Marketing, Reliability, Spares Inventory Planning and local Logistics
Teams to develop tactical plans to ensure parts are available to
meet customer need by dates.

• Execution of Synchronized Preventative Maintenance planning : 
  Including utilizing the planning tool data to create and service events,
  review weekly the schedule and status and maintain the planning with
  the mostly likely service date.
• Determine the scope of work and which parts need to be replaced
  working closely with the field service engineer.
• Provide post-event review with respect to customer satisfaction, event
  quality and cost.
• Summarize and communicate to San Diego management any parts
  shortage and provide clear ultimate need dates.
• Manage the implementation of new products to meet implementation
  strategy timeline and objectives. Ensure that parts orders and usage is
  aligned with factory allocation timelines to ensure events opened have
  parts on-hand for execution.
• Evaluate and solution slow moving and excess inventory.
• Monitor Korea internal factory output and minimize logistics costs
  between San Diego and Korea allocations.
• Other duties as assigned

• Bachelor’s degree in engineering or business with 8+ years of relevant
  work experience.
• 3+ years of experience in semiconductor fabrication and / or
  semiconductor capital equipment
• Ability to work independently and within a cross functional team of
  engineers, account managers, logistics and the customer representatives

• Able to operate with autonomy to ensure SEP Planning goals, guidelines
  and systems are in place to support execution of Cymer’s service program.
• Ability to differentiate between “wants” and “needs” and challenge with
  data.
• Proficient use of all Microsoft Office suite programs
• ERP planning – Oracle preferred
• Demantra knowledge preferred
• Past experience with field service or production planning preferred

Main Work location: 평택 (ASML Cymer Korea)

• Job description subject to change at any time
• Position can be located at Cymer office in Korea
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel domestic and/or international dependent on business needs – less than 10%