접수기간 : 2024.05.24 09시 - 2024.06.23 24시 / 채용시 마감
모집부문 및 상세내용
Client Service Team Leader
l Leads by example and
fosters an environment which puts the client experience at the center and sets
the standard for a high touch luxury service
l Manages and mentors a team
of client service agents including
l Prepares and uses a
holistic set of tools including reporting, quality monitoring (call listening
etc), and client feedback to delivery regular performance coaching
conversations
l Creates team understanding
and motivation to exceed KPI for quality and productivity
l Guides each agent to
develop their individual potential and organizes the team to balance
strengths/weaknesses across the group
l Acts as a support to the
team while also building problem solving skills and guiding agents towards
autonomy
l Takes a lead role in
administering training for new and seasonal hires, ongoing training and
refreshers for policy/procedures, soft skills (selling, de-escalation, problem
solving), client development or agent development as needed
l Assists in developing and
executing strategies that drive client retention and engagement
l Assists and equips the
Client Services team with support to provide clients with resolution for all
pre/post sale inquires including delivery, returns, repairs, and refunds
l Works to resolve all
escalated issues quickly and in a professional matter
l Acts as a lead contact
with store operations team in supporting client queries, including complaints,
and requests for post-sale assistance
l At times of high contact volume provides direct client support through phone, email, live chat, social network, and SMS
근무조건
전형단계
서류전형 (서류)1차 면접 (면접)2차 면접 (면접)최종합격
지원방법
캐치 접수
홈페이지 접수 : https://pradakr.career.greetinghr.com/o/114295
E-mail 접수 : recruiting.seoul@prada.com
복리후생
보상·수당
✓ 장기근속자포상 ✓ 복지카드/포인트 ✓ 4대보험 ✓ 퇴직연금 ✓ 상해보험 ✓ 명절선물/귀향비
휴가·휴직
✓ 연차 ✓ 산전 후 휴가 ✓ 육아휴직
교육·행사
✓ 신입사원교육(OJT)
생활·건강
✓ 각종 경조사 지원
문의 및 기타 유의사항